The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. Since it began, the FFT has produced more than 4 million pieces of feedback.
The FFT is now available in 8000 GP Practices across England.
In both Watlington and Chalgrove waiting rooms you will find the forms and a post box which will enable you to rate different aspects of your visit. Please take time to fill in a form and post it. The Practice has a legal duty to report back the ratings and comments so it is a very important aspect of patient care.
